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These terms cover how your juarampo account works — what you can do, what we expect, and how disputes are handled. Access and eligibility depend on local law and the region where you use the service.
When you open and use a juarampo account, you accept the terms set out on this page. These terms form the agreement between you and the platform covering account registration, wallet activity, and your use of the games and content available in the lobby. Your access to the platform — including deposits via OVO, GoPay, or QRIS — is subject to local law and is only available in regions where such access is permitted. We may update these terms when the platform changes or when legal requirements shift. If we make a material change, we will post the updated version and note the date it takes effect. Continued use of your account after that date means you accept the updated terms. If you do not agree with any part of these terms, the appropriate step is to stop using the service and contact support to close your account. Juarampo does not extend service to anyone in a jurisdiction where the platform is prohibited. Responsibility for checking local eligibility sits with the account holder. Transaction records tied to OVO, GoPay, and QRIS deposits are logged against your account and are available for review after login.
Deposits and withdrawals via OVO are logged in your account wallet under Transaction History. Review the current limits and verification steps shown in the deposit flow before confirming a transfer.
GoPay transactions are tied to your registered account. The current minimum deposit amount is shown at the GoPay step in the cashier — check that screen for the figure that applies to your account tier.
QRIS is accepted for quick one-scan deposits. The amount credited and the timestamp appear in your account dashboard immediately after the transaction is confirmed by the payment network.
These terms apply specifically to your juarampo account and the content available within it. Understanding the boundary of this policy helps you know where to direct questions and what falls under a separate agreement.
Login credentials, session continuity across devices, and account-level settings — including wallet balances and transaction records — are all governed by these terms. Any dispute about account access starts here.
Deposits and withdrawals processed through OVO, GoPay, or QRIS are covered under these terms for the platform side. The payment provider's own terms apply separately to the wallet or network side of each transaction.
Game titles from Spadegaming, PG Soft, Habanero, Bigtime Gaming, and JDB are made available through the lobby under these terms. The terms do not extend to the internal rules of each game — those are set by the studio.
External payment networks, e-wallet providers, and linked services operate under their own terms. Juarampo is not a party to those agreements and cannot resolve disputes that arise within a third-party platform.
You have several practical options for managing how your information and account are handled. After logging in, your account dashboard shows your current wallet balance, transaction history, and personal details. If any account detail is incorrect — such as a registered phone number or email address — you can update it through the account settings page; some changes may require identity verification as shown in the update flow. If you believe a transaction has been recorded incorrectly, raise a query through the support channel before requesting a reversal, since most discrepancies are resolved faster that way. For any question about what data is held against your account or how it is used, contact the support team directly. We respond to account-data questions through the same channels as general support, and the current response path is shown on the contact page after login.
Your full transaction history — including every OVO, GoPay, and QRIS entry — is available under Transaction History in your account dashboard. No request is needed; the log updates automatically after each confirmed transaction.
Update your registered contact details through Account Settings. Fields that affect payment routing or identity verification will prompt a confirmation step, which is shown inline when you submit the change.
If any part of these terms is unclear or you believe something has been applied incorrectly to your account, send a message through the support channel. Include your account reference number so the team can pull the relevant records quickly.
You can request that your account be closed by contacting support. Outstanding wallet balances are handled as part of the closure process; the steps are confirmed by the support team when you make the request.
For any question about these terms, your account, or a transaction, the support team is the right first contact. Use the channel that fits your question and include your account reference to speed up the response.
Open the chat widget from any page after login. Live chat handles account queries, transaction questions, and terms clarifications. The current availability hours are shown inside the chat window when you open it.
Send account and policy questions to the support address listed on the contact page. Include your registered email and account reference in the message body so the team can locate your records without a back-and-forth.
The Help Center in your account menu covers common terms, account steps, and payment guides. Check it first for answers about OVO, GoPay, and QRIS transaction queries — many questions are resolved there without waiting for a reply.
Juarampo holds account data only as long as it is needed to operate your account and meet the record-keeping obligations that apply in your region. When you close an account, retention follows the schedule set by applicable rules — the support team can confirm the current retention period when you request closure. Cookies used on the platform are limited to those needed for session continuity and account authentication; a cookie notice is shown on first visit and you can review the categories in your browser settings at any time. Account security uses credential verification at login, and any change to a registered payment method triggers an additional confirmation step shown in the account flow. To request a change to how your data is handled, or to ask what records are held, contact support with your account reference. We do not share account data with third parties outside of what is required to process OVO, GoPay, or QRIS transactions, and payment providers receive only the fields needed to complete the transfer.
Account records are kept for the period required under applicable local rules. After account closure, the retention window and what is held are confirmed by support on request. No data is kept longer than necessary for legal or operational purposes.
Session and authentication cookies keep your account active across page loads without requiring you to log in repeatedly. No advertising or cross-site tracking cookies are set without a separate disclosure. Review active cookies in your browser settings at any time.
Password and session tokens are stored with standard credential protection. Any change to a registered e-wallet — OVO, GoPay, or QRIS — triggers a confirmation step in the account flow before the update is applied.
Send data-related requests — including what records we hold and how to correct them — to support with your account reference included. The team handles these through the same channel as general account queries.
If your question is not answered here, use the live chat or email support path listed on the contact page after login.
Yes. Completing registration and using the platform means you accept the terms as posted at that time. We recommend reviewing the current version before you make your first deposit via OVO, GoPay, or QRIS, since terms may have been updated since your registration date.
If you do not accept updated terms, contact support before the effective date. Outstanding wallet balances are returned to your registered payment method as part of the account closure process. The exact steps are confirmed by the support team when you raise the request.
Yes. We may suspend or restrict access if account activity falls outside what these terms permit, or if we receive a direction from a relevant authority. Notification is sent to your registered contact where permitted. You can raise a query through support if you believe a restriction has been applied in error.
The current terms are always posted at this page address. The version date is shown at the bottom of the terms. If you have the page open and want to confirm you are reading the latest version, reload the page to pull the current copy.
Go to Account Settings after login. Most contact fields can be updated directly. Changes that affect payment routing — such as a linked OVO or GoPay number — will prompt a verification step as shown in the update flow. Contact support if a field cannot be changed through settings.
Start with the live chat or email support channel and include your account reference and the transaction date. Most OVO, GoPay, and QRIS discrepancies are resolved by reviewing the transaction log against the payment network record. If the dispute is not resolved through support, the escalation path is described in the full terms above.